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Summary of reviewsHotel Dan Inn Poços de Caldas, centrally situated in the heart of Poços de Caldas, garners high praise for its prime location. Guests frequently laud the hotel's proximity to the main square, tourist attractions, restaurants, shops and essential amenities, marking it as a highly convenient choice for both business and leisure travelers. The term "perfect location" appears often in reviews, underscoring the effortless access to local attractions on foot.
The breakfast service at the hotel is another highlight, often described as delicious and varied with numerous options from fresh fruits to cheeses and even live saxophone music creating a cozy atmosphere. Guests appreciate the attentive and courteous breakfast staff with constant replenishment ensuring a fresh and ample meal. While some found the breakfast simplistic, the majority of the feedback is positive, viewing it as a standout feature of their stay.
The dinner experience, however, received mixed reviews. While some guests enjoyed the variety and quality of meals, others found it inconvenient to walk nearly three blocks to the associated hotel for dinner service. Despite this, many still considered the half-board package a good deal for cost-conscious travelers.
When it comes to the rooms, the feedback suggests a need for improvement. The rooms are generally described as small, outdated and in need of better maintenance and cleanliness. Issues cited include dusty conditions, moldy smells and lack of proper ventilation. Despite some praise for comfortable beds, the overall sentiment indicates that room quality does not match promotional expectations.
Cleanliness at the hotel receives mixed reviews as well. While some guests found the hotel and rooms clean with polite housekeeping staff, others encountered significant issues such as dirty rooms upon arrival, inconsistent cleaning services and problems in bathroom hygiene.
The staff at Hotel Dan Inn Poços de Caldas receives consistent accolades for their exceptional service. Guests frequently commend the staff's kindness, attentiveness and willingness to assist, highlighting specific individuals for their top-notch service. Check-in and check-out processes are smooth, adding to the positive guest experience.
The hotel's Wi-Fi, on the other hand, has mixed feedback. Some find it satisfactory and seamless, while others report issues with weak signals and unstable connections. This contrasts with the generally favorable impression of other amenities like the pool, which, despite some remarks on its small size and need for better maintenance, is appreciated as a recreational option.
Families find the hotel highly accommodating with facilities and services catering to children, contributing to a pleasant family experience. The hotel's close proximity to child-friendly attractions, along with the availability of amenities like baby strollers and microwaves, makes it an ideal choice for family trips.
In summary, Hotel Dan Inn Poços de Caldas offers a central and convenient location with praiseworthy breakfast and exceptional staff service. However, there are notable areas for improvement, particularly regarding room quality, cleanliness and some aspects of service amenities like dinner and Wi-Fi. Its affordability as a three-star hotel presents it as a reasonable option for budget-conscious travelers seeking a basic, centrally-located stay.
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