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Summary of reviewsHotel São Paulo, situated in the vibrant heart of Poços de Caldas, impresses guests primarily with its prime location. The hotel’s central position offers easy walking access to the city's major attractions, including the cable car, Thermas and the Luminous Fountain. This convenience enhances the travel experience by eliminating the need for extensive transit, allowing visitors to immerse themselves effortlessly in local culture.
The hotel staff significantly contributes to a positive stay. Guests consistently praise the team for their exceptional hospitality, attentiveness and warm demeanor. From receptionists to breakfast attendants and housekeeping staff, the dedication to providing outstanding service is a recurring highlight. Many guests feel valued and welcomed, thanks to the personalized and friendly service.
The breakfast at Hotel São Paulo is another standout feature, receiving largely positive feedback. Despite its simplicity, the morning spread is noted for its quality and variety. The assortment includes fruits, cakes, juices and traditional Minas-style dishes, which are well-prepared and flavorful. Guests appreciate the hearty servings that effectively kick-start their day.
The affordability of Hotel São Paulo is also well-regarded. Many visitors find the balance between cost and benefits appealing, citing factors like the excellent location and included amenities such as parking. The convenience of free, private parking adds value, although the parking area could use improvements in size and accessibility.
Cleanliness in the hotel is generally commendable with daily cleaning ensuring fresh towels and tidy rooms. Despite an aging infrastructure and the need for renovation, the overall cleanliness and organization are appreciated by guests.
However, room conditions present a mixed picture. While many praise the spaciousness and tidiness of the accommodations, there are frequent mentions of outdated facilities, worn furniture and inadequate bathroom conditions. Noise from the street and inconsistent maintenance detract from the comfort level. Similarly, feedback on the beds and bedding is mostly negative with complaints about the thin, old mattresses and poor-quality linens overshadowing a few positive comments regarding comfort.
In conclusion, Hotel São Paulo shines with its strategic location, exceptional staff service and value for money, making it a solid choice for travelers keen on exploring Poços de Caldas. Yet, the hotel would benefit from significant upgrades in its facilities and bedding to fully meet modern comfort standards.
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