Info
Summary of reviewsPinegrove Hotel in Carlisle enjoys a strategic location that appeals to many travelers, especially those touring the UK or heading north towards Scotland. Nestled near the M6 motorway, the hotel provides easy access to local attractions, eateries and public transport while maintaining a surprisingly quiet ambiance. On-site parking is plentiful and hassle-free, contributing to a stress-free stay.
The breakfast at Pinegrove Hotel receives high marks for its traditional English offerings with many guests finding it tasty, filling and well-priced. Freshly cooked meals and a variety of options, including vegan choices, are frequently praised, although some guests mention slow service and a limited selection of non-cooked items. Despite a few criticisms, the cleanliness of the dining area and the pleasant demeanor of the staff enhance the overall dining experience.
Contrastingly, the hotel does not serve dinner, prompting guests to explore local options, such as the friendly pub across the street and nearby eateries. This gap in dining services is often noted, but the ample surrounding options make up for it, ensuring guests don't go hungry.
Rooms at Pinegrove Hotel vary in quality but are generally clean and spacious, equipped with essential amenities like tea, coffee and biscuits. Guests appreciate the quality of the bed linen and towels, but many point out that the decor is dated and some rooms suffer from maintenance issues. Despite these drawbacks, the rooms are seen as good value for money, especially for short stays.
Cleanliness standards receive mixed feedback. While many guests acknowledge the efforts of the housekeeping staff in maintaining tidy rooms and clean linen, others highlight issues with dust, cobwebs and aged decor. Inconsistent cleaning standards, including occasional reports of mold and musty smells, suggest a need for renewed attention and more thorough upkeep.
The staff at Pinegrove Hotel are widely praised for their friendliness and helpfulness, significantly enhancing the guest experience. Reception and housekeeping teams earn high marks for their service, attention to detail and willingness to go the extra mile. While there are isolated concerns, such as less helpful staff and occasional check-in issues, the general consensus is overwhelmingly positive.
The free WiFi service at Pinegrove Hotel is reliable in common areas, but guests report poor connectivity in individual rooms. Though assistance with connectivity issues is promptly provided by the staff, the inconsistent signal strength in private accommodations can be a challenge for those needing constant internet access.
For families, Pinegrove Hotel offers a welcoming environment with family-friendly amenities. With spacious rooms tailored to family needs and thoughtful touches like a children’s play area, the hotel is well-suited for family visits and celebrations. The pet-friendly policy, coupled with staff that warmly greet canine companions, further enhances its appeal as a family destination.
Guest opinions on the beds are mixed with many praising their comfort and the quality of the memory foam mattresses. However, others find them either too soft or too hard, indicating a variance in bed quality across different rooms. Cleanliness of the bedding is generally good, though a few instances of dirty sheets and stained pillows were noted.
The hotel's accessibility is another area with varied reviews. While the ground-floor rooms and on-site parking cater to guests with mobility issues, the lack of an elevator and designated parking for disabled guests presents significant challenges.
Overall, Pinegrove Hotel offers a charming stay with a well-regarded location, friendly staff and reasonable amenities, though it could benefit from some modern updates and enhanced consistency in its services.
Show moreRead review summaries for all categories
Categories
