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Summary of reviewsDesalis Hotel London Stansted is a strategically located lodge near Stansted Airport, making it an optimal choice for travelers with early flights or layovers. Its proximity, just 5-10 minutes by car and picturesque, peaceful surroundings offer a serene yet convenient stay. Complementing its prime location, the hotel provides practical amenities such as a shuttle service and free parking, though guests should budget for transportation costs due to its semi-remote setting.
Guests generally appreciate the spacious, comfortable and well-kept rooms, some featuring unique touches like heart-shaped beds. However, there are mixed reviews about the state of the rooms with some needing updates and better maintenance. Cleanliness is also a mixed bag; while many rooms are tidy and modern, issues like dirty carpets and musty smells detract from the experience for some.
Dining at the hotel garners both accolades and critiques. Many enjoy the included breakfast offerings, particularly the continental and full English options, though some feel the quality and variety could be improved. Dinner receives praise for its lovely atmosphere and tasty dishes, especially the homemade pizza. However, the limited menu and occasional service hiccups are noted drawbacks.
Staff interactions are generally positive with many guests finding the personnel friendly and accommodating. Nonetheless, there are instances of inconsistent service quality, pointing to potential improvements in customer relations and responsiveness.
Free Wi-Fi availability is a concern with many guests reporting weak or non-existent connections in their rooms. The parking facilities are mostly seen as convenient and budget-friendly, although enhancements like better lighting could improve the safety and overall user experience.
Families find the hotel accommodating with spacious rooms and a quiet environment conducive to a restful stay. The beds receive high marks for comfort from many guests, though some feel the quality is inconsistent, ranging from extremely comfortable to too firm or lumpy.
In summary, Desalis Hotel London Stansted offers excellent value and convenience for airport travelers with peaceful surroundings and ample amenities. Its rooms cater well to families and groups, though there are areas for improvement in maintenance, Wi-Fi quality and service consistency.
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