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Summary of reviewsWestward Ho Hotel receives a plethora of positive reviews emphasizing its idyllic location, friendly staff and family-friendly amenities, despite some areas needing improvement. Situated in a picturesque residential area right on the promenade, guests rave about the stunning views of the English Channel and the easy access to the main beach, city center and charming local restaurants and bars. The proximity to local attractions like the harbor, park and shopping street, as well as the Eurotunnel and ferry, also adds to its allure. The hotel's quiet environment ensures a restful experience, making it an excellent base for exploring Folkestone.
The continental breakfast at the hotel generally satisfies with its variety of cereals, fruits, juices, yogurts, cheeses and cold cuts and is complemented by the friendliness of the staff. However, some guests desire more variety and the inclusion of hot food options to enhance satisfaction.
Rooms are spacious, clean and comfortable, often featuring modern bathrooms, tea and coffee facilities and beautiful sea views. Some minor issues such as outdated decor and maintenance concerns do exist, but the overall cleanliness and the helpfulness of the staff mitigate these drawbacks. The hotel is recognized for its meticulous hygiene, despite occasional reports of cleanliness concerns.
The exceptional quality of the staff is a standout feature with guests frequently commending their friendliness, attentiveness and willingness to go the extra mile to ensure a pleasant stay. Positive interactions with staff members like Jess and Liam add to the warm and welcoming atmosphere.
Wi-Fi service has a mixed reception, working well in common areas but presenting challenges within some rooms, necessitating a trip to the lobby for better connectivity.
The hotel excels as a family-friendly destination with its spacious, comfortable and affordably priced family rooms, many offering beautiful sea views. It caters well to families and pets, providing a welcoming and handicap-friendly environment.
Despite some criticism of the beds with reports of them being lumpy or squeaky, there are mentions of comfortable beds and positive interactions with management in addressing these issues. This suggests an ongoing effort to improve guest comfort.
Finally, the Westward Ho Hotel is praised for its exceptional dog-friendly accommodations, ensuring pets feel welcomed alongside their families. Overall, the hotel offers a charming and convenient stay, particularly for families and beach lovers with opportunities for enhancements to further elevate the guest experience.
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