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Summary of reviewsThe 'فندق برج الدانة توصيل للحرم' enjoys a convenient location on King Fahd Road, offering easy access to nearby services, markets and transport connections. Though the hotel is about a 10-minute drive from the Haram Mosque, guests appreciate the reliable, complimentary shuttle service that operates 24/7, ensuring smooth and comfortable transportation to the mosque. This convenience, coupled with free parking, adds value and contributes to an overall positive experience for many visitors.
Guest opinions on the hotel rooms are mixed. On the one hand, several guests found the rooms to be clean and comfortable, describing them as beautiful considering the price. On the other hand, the small and cramped room sizes, cleanliness issues and lack of basic amenities are recurring complaints. Problems with insects, bugs and insufficient cleaning services were also noted, along with concerns regarding room safety and maintenance.
Cleanliness reviews are divided too. Many guests praise the overall cleanliness of the hotel, especially the rooms and bathrooms, which are frequently described as clean, tidy and organized. However, issues such as dirty bed sheets, lack of cleaning services and poor bathroom maintenance were highlighted by some.
The staff at the hotel receive mixed reviews as well. While many guests praise the courteous, cooperative and helpful nature of the employees, especially specific individuals like Professor Ahmed Yasser and Mohamed Mokhtar, others experienced inattentive and sometimes rude behavior from the front desk and reception staff, indicating variability in guest experiences.
Parking feedback is varied with some guests appreciating the availability of free parking near the hotel and the convenient shuttle service to Haram. However, the lack of sufficient and private parking spaces posed challenges for a few, highlighting the need for improved parking facilities.
Lastly, the beds at the hotel are a significant point of concern with many guests mentioning discomfort, inadequate cleanliness and low-quality sleeping conditions. Issues such as hair, dirt, stains and unpleasant odors on the bedding suggest that substantial improvements are needed in this area.
Overall, while 'فندق برج الدانة توصيل للحرم' has several strengths such as location, shuttle service and some aspects of cleanliness and staff, it also faces notable areas for improvement, especially concerning room size, amenities, bed quality and parking.
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