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Summary of reviewsDurrat Rose Hotel enjoys a prime location, offering guests easy access to local amenities, dining options and significant sites, particularly its proximity to the Haram and the Holy Mosque, which is highly appreciated by visitors. Central to the city's attractions and services, the hotel's advantageous positioning is frequently praised.
The rooms present a mixed experience. Guests appreciate the spaciousness of some rooms, providing a comfortable area for relaxation. Practical amenities such as electric kettles are available upon request. However, the overall cleanliness is a major downside with numerous reports of dirty conditions, unclean beddings, stained covers and the presence of cockroaches. Issues with weak lighting, hot water and air conditioning have also been noted, suggesting a need for better maintenance and room service.
Cleanliness remains a significant concern across the board with guests frequently reporting serious issues. Common complaints include cockroaches, dirty linens and strong unpleasant odors. Some guests even described it as the dirtiest hotel they’ve encountered, indicating a pressing need for substantial improvements in the hotel's cleanliness to meet guest expectations.
The staff experiences are mixed, particularly at reception. While several reviews praised the receptionists for their respectfulness and attentiveness, significant complaints about rude and unprofessional behavior from some staff members, language barriers and service inadequacies were also noted. These negative experiences have had an impact on the overall guest perception of the hotel.
The quality and cleanliness of the bedding have been major issues for guests. Reports highlight that bed sheets and pillows were not replaced regularly and often contained signs of previous use. Beds themselves were described as uncomfortable, old and poorly maintained with discrepancies in bed type availability also noted.
Overall, while Durrat Rose Hotel benefits from an excellent location and some positive interactions with staff, there are critical areas requiring improvement—particularly cleanliness, room maintenance and bedding quality—to enhance the overall guest experience.
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