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Summary of reviewsMakarem Al Bait Al Azizia Hotel provides a generally positive experience for its guests, particularly notable for its strategic location and convenient amenities. Its proximity to supermarkets, shops and the Holy Mosque (Masjid Al Haram) complements its tranquil surroundings, offering excellent value for cleanliness and comfort. A significant highlight is the transportation service, featuring a bus station right in front of the hotel with frequent and free shuttle services to the Haram, making it an attractive choice for pilgrims.
While the breakfast service received mixed reviews due to occasional unavailability and lack of variety, the hotel makes concerted efforts to provide sufficient meal arrangements during specific times, especially during Ramadan. The dinner service also sees varied feedback with some guests noting the restaurant’s closure, requiring them to look for alternative dining options.
Reviews for the hotel rooms indicate a mix of spaciousness, cleanliness and comfort, making them suitable for families. However, inconsistencies in room maintenance and cleanliness are reported with issues like dust, dirt and non-functioning appliances needing attention. Similarly, the cleanliness of the common areas is praised, but lapses in room cleaning routines and housekeeping services reveal a need for improvement.
The staff generally receive commendations for their professional demeanor and helpful attitudes, notably the receptionists who are frequently mentioned for their outstanding service. However, there are instances of slow service and unresponsiveness, suggesting a need for better training and consistency.
Wi-Fi connectivity, particularly in the rooms, poses a problem for many guests, despite satisfactory service in the lobby. The internet experience is often compromised when the hotel is fully booked, indicating a need for infrastructural improvements.
For families, the hotel’s spacious rooms and cooperative staff make for a comfortable stay with a free shuttle service to Masjid al-Haram adding to the convenience. However, logistical issues such as room allocations and noise disturbances are drawbacks. Bedding options are diverse and generally comfortable, but the condition and cleanliness of the linens need attention.
Although the hotel’s facilities and services fall short of typical four-star standards with outdated furniture and basic service gaps, the accessible location, cooperative staff and multiple elevators enhance the overall appeal. Makarem Al Bait Al Azizia Hotel offers a substantial stay experience, yet there are areas that need significant improvement to consistently meet guest expectations.
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