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Summary of reviewsViolet Al Shisha Hotel offers a serene and clean environment, making it an appealing choice for budget-conscious travelers who prioritize tranquility over proximity to dining and shopping amenities. Guests appreciate the hotel's regular shuttle service to the holy mosque, which mitigates the inconvenience of its location a short drive away from the Haram. However, the walk from the drop-off point to the mosque can be challenging, particularly for the elderly and families with young children.
The breakfast buffet is highly rated for cleanliness, variety and taste, offering good value for money. The efficient and organized breakfast service features commendable staff, though some guests suggest more international options and better quality control. In contrast, dinner service requires improvement with limited options, repetitive menus and occasional lower quality. Guests also expressed concerns about restaurant hours and the presence of cats around meal areas.
Rooms are praised for their modern decor and cleanliness with effective air conditioning and comfortable bedding. However, they are often described as small and compact, potentially uncomfortable for larger groups or families. Housekeeping and room service receive mixed reviews with some noting quick responses and cleanliness, while others mention occasional lapses and noise disturbances.
Cleanliness is a standout feature across the hotel with facilities and rooms maintained to high standards, although some minor issues with restaurant cleanliness and delayed room cleaning during busy times were reported. Staff receive high praise for being friendly, helpful and professional, which enhances the guest experience significantly despite a few isolated incidents of unhelpfulness.
The free WiFi service gets mixed reviews. While many guests praise its strong signals and sufficient speeds, others experience weak or intermittent connections. The hotel's family-friendly amenities, including children's play areas, family suites and a supervised kids club, make it a convenient choice for families, though the location and room size may pose challenges for those with young children or elderly members.
Beds are generally regarded as clean and comfortable, though some guests report issues with worn-out mattresses and bedding maintenance. In terms of accessibility, the hotel provides features for guests with disabilities, including accessible rooms. The shuttle service to the Haram accommodates most guests, though parking limitations and the location of the bus drop-off point may pose some difficulties.
Overall, Violet Al Shisha Hotel is favored for its clean and peaceful environment, modern amenities and friendly staff. It offers a comfortable stay with a few areas for improvement, particularly in meal variety, room space and internet connectivity.
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