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Summary of reviewsAwtad Elmotheda enjoys a strategic and convenient location close to the Haram, making it a preferred choice for guests visiting the Grand Mosque and nearby amenities. Its affordability during peak times like Ramadan is particularly appealing. The hotel is also situated at a reasonable distance from important sites, such as King Faisal Hospital, although some guests have experienced difficulties locating it as it is not always accurately depicted on digital maps. Additionally, the cooperative and helpful nature of the staff positively impacts the overall guest experience despite occasional issues with parking and internet access.
Rooms at Awtad Elmotheda receive mixed feedback; they are generally clean and well-maintained with functional air conditioning and fridges. Staff, especially a new Egyptian employee, are frequently praised for their politeness and cooperative demeanor, often accommodating guest requests swiftly. The hotel offers good value for money, appreciated by many visitors. However, cleanliness is inconsistent with complaints about dirty rooms, broken locks and insufficient lighting being common. Essential amenities such as cupboards and Wi-Fi are sometimes lacking and several guests have encountered problems with sound insulation, non-functional room cards and occasional bad smells or insect infestations.
Despite some positive interactions with staff, including commendations for individuals like Mr. Abdulrahman and Omar, reviews indicate variability in experiences. While many staff are noted for their friendliness and politeness, there are reports of rude and unprofessional behavior from others. These inconsistencies highlight a need for improvement in staff conduct to ensure a uniformly positive guest experience.
Cleanliness standards at Awtad Elmotheda are inconsistent. While some guests praise the hotel for its cleanliness and well-maintained environment, others encounter significant issues ranging from dirty rooms and old, musty carpets to insect infestations and uncomfortable bedding. These mixed reviews indicate a need for better housekeeping practices to ensure consistent cleanliness across the board.
One notable drawback is the absence of free Wi-Fi, which can be a significant inconvenience for guests who rely on internet access during their stay. Though the hotel's appealing website and reasonable pricing attract visitors, the lack of reliable Wi-Fi and some basic amenities underscore areas that need enhancement.
In summary, Awtad Elmotheda offers a convenient location, good value for money and generally positive staff interactions, but it also faces challenges in cleanliness, amenities and consistent customer service.
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