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Summary of reviewsAppart'Hotel Castel Emeraude, Charme et Caractère, offers a tranquil and scenic escape ideal for nature lovers, families and solo travelers. The hotel is set in a picturesque location by the Tech River, surrounded by lush greenery and mountainous landscapes, making it perfect for leisurely walks, motorcycle tours and exploring the Eastern Pyrenees. Guests appreciate the peace and quiet, abundant free parking and convenient proximity to Amélie-les-Bains, hiking trails and breathtaking views, which enhance the overall sense of a peaceful retreat.
The breakfast at Appart'Hotel Castel Emeraude receives high praise for its quality, variety and the inclusion of local and organic products. Guests enjoy hearty and generous offerings with a combination of savory and sweet dishes, complemented by fresh pastries, bread and local goat cheese. Most guests find the breakfast setting by the river or surrounded by nature idyllic, though some suggest adding more variety and considering its inclusion in the room price for better value.
Evening dining consists of delightful tapas, charcuterie and cheese platters focusing on local products. Though the hotel lacks a traditional restaurant, these options are well-received, particularly when enjoyed on the terrace by the water. Some guests, however, find the limited dinner hours and lack of a full service slightly inconvenient.
Rooms and studios are spacious, comfortable and clean with modern décor and well-equipped kitchenettes. Guests enjoy the serene atmosphere and views from their balconies. While some rooms may appear slightly dated and in need of minor updates, they remain functional and comfortable overall. Criticisms typically involve room size, minor noise disturbances and occasional privacy concerns in higher rooms.
Cleanliness is a standout feature with guests frequently highlighting the immaculate and well-maintained state of the hotel. The staff's dedication to hygiene ensures a welcoming and comfortable environment. Occasionally, areas like the balconies and bathrooms may need more attention, but these are minor issues in an otherwise clean facility.
The staff at Appart'Hotel Castel Emeraude are consistently praised for their friendliness, professionalism and attentiveness. From check-in to personalized assistance, team members like Jean-Christophe and Maxime ensure a seamless and pleasant experience. Their genuine hospitality significantly enhances the overall guest experience.
WiFi at the hotel is generally reliable and fast with most guests experiencing strong connectivity throughout the premises. However, a few noted intermittent issues with speeds and connectivity.
Parking is convenient with ample free spaces available, accommodating various vehicle types. Despite occasional peak-time crowding, the parking options are generally secure and satisfactory.
The bedding receives mixed reviews with many guests finding the beds comfortable and well-maintained, while some point out issues like small bed sizes, overly soft mattresses and occasional squeakiness.
As a three-star establishment, Appart'Hotel Castel Emeraude meets expectations with well-maintained facilities and reasonable pricing. Some guests feel it offers good value for money, though infrequent cleaning services may not suit all visitors.
The hotel is accessibility-friendly with ramps, elevators and suitable ground floor accommodations. However, some bathrooms lack handrails and higher floors may present challenges for wheelchair users.
Dog-friendliness is another highlight with the hotel notably welcoming to pets and making efforts to accommodate their needs, contributing to a highly praised experience for guests traveling with dogs.
Overall, Appart'Hotel Castel Emeraude, Charme et Caractère offers a charming and comfortable retreat, enhanced by its serene natural setting, friendly staff and well-maintained accommodations.
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