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Summary of reviewsThe Holiday Inn Express & Suites Cleveland/Westlake by IHG is highly regarded for its exceptional location, outstanding breakfast, and remarkable cleanliness. Situated conveniently near major highways and various urban amenities, it offers guests easy access to shopping, dining, and entertainment at Crocker Park while maintaining a tranquil suburban setting. This strategic position appeals to both leisure travelers and those visiting family in nearby areas.
Guests consistently praise the breakfast offerings, which provide a wide variety of fresh, hot, and delicious options, including turkey sausage, garnering admiration as one of the best complimentary breakfasts in the United States. The breakfast area's design and maintenance, along with attentive staff, enhance the dining experience further.
The hotel excels in offering spacious and comfortable rooms that boast high ceilings, contributing a touch of luxury. Cleanliness is a standout feature, with rooms and bathrooms maintained immaculately, creating a welcoming environment. While some guests experienced noise disturbances, the overall layout and size of rooms offer a relaxing retreat.
The hotel impresses with its superior cleanliness throughout, complemented by a modern design and well-maintained amenities like a great pool. Easy accessibility and parking enhance its attractiveness for visitors wishing to explore Cleveland without the downtown hustle.
Staff at the hotel receive high accolades for their friendliness and helpfulness, often accommodating special requests and ensuring guest satisfaction. Despite occasional staffing challenges, the team is generally recognized for maintaining a welcoming atmosphere. This dedication to service contributes significantly to a positive guest experience, making Holiday Inn Express & Suites Cleveland/Westlake by IHG a favored choice for travelers seeking comfort, convenience, and a warm hospitality experience.
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