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Summary of reviewsThe Longlands Hotel in Middlesbrough presents a mixed yet generally positive experience for its guests, particularly those prioritizing location, value and friendly service.
The hotel's prime location is frequently praised, being conveniently close to several key sites such as Teesside University, Riverside Stadium and the town center. Despite this urban proximity, guests enjoy a peaceful environment and appreciate amenities like secure parking and easy access to Albert Park, a nearby green space. Many visitors find the hotel offers excellent value for money, especially considering its budget-friendly status.
The staff at The Longlands Hotel are widely commended for their friendliness and helpfulness. Guests often describe the service as attentive and welcoming with certain staff members like Daniel and Neeraj receiving special mentions for their exemplary hospitality.
While breakfast reviews are varied, many guests find it satisfactory, appreciating the variety and quality, particularly at a budget price point. Though there are comments on limited offerings and logistical issues, the overall guest feedback leans toward a positive breakfast experience with friendly service.
Guest opinions about the rooms are mixed. Positive feedback highlights cleanliness, comfortable beds and spacious layouts with some rooms recently refurbished to a high standard. However, there are also reports of maintenance issues, limited privacy and inconsistent cleanliness, noting dirty showers and bedding.
Cleanliness throughout the hotel is an area requiring improvement. Several guests report unclean rooms and communal areas with specific complaints about dirty carpets, mouldy bathrooms and foul smells. Despite these drawbacks, the hotel’s favorable location and courteous staff somewhat counterbalance these issues.
For internet connectivity, while the hotel offers Wi-Fi access, the connection quality is inconsistent. Some areas, particularly the second floor, experience weak or no signal, although the lobby provides more reliable access.
The hotel may not be the best choice for families, as concerns about safety and comfort, particularly for children, have been raised. Some guests mention an uncomfortable atmosphere due to the presence of long-term residents and drug users.
Finally, feedback on the beds is mixed. While many guests find them comfortable, there are significant concerns about the cleanliness and quality of the bedding with issues like stained mattresses and poor condition of bed linen being noted.
In summary, The Longlands Hotel is valued for its excellent location, welcoming staff and good value for money, though it faces challenges with cleanliness, room maintenance and Wi-Fi connectivity. It may not be ideal for families but remains a popular choice for those visiting Middlesbrough.
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