InfoSummary of reviewsMinas Garden Hotel in Poços de Caldas is highly praised for several standout features that make it an appealing choice for visitors. Its prime location in the city center allows easy access to numerous attractions, restaurants, shops and tourist spots like the Thermal Baths and Christ the Redeemer viewpoint. Despite its central setting, the hotel maintains a quiet and restful atmosphere with spectacular views of parks and mountains complementing the overall experience. Guests also appreciate the convenience of additional amenities such as parking and a delightful breakfast.
The breakfast at Minas Garden Hotel is particularly noteworthy, often described as very good, delicious and amazing. Guests enjoy a broad selection of items, including regional specialties like corn cake and cheese bread, served in a comfortable and clean environment. The breakfast experience is further enhanced by thoughtful touches like live music and beverage machines, as well as friendly and efficient service.
Rooms at the hotel are generally well-received with many guests appreciating their spaciousness, comfort and cleanliness. The beds, in particular, are frequently praised for their comfort, contributing to a restful stay. Visitors enjoy additional room amenities such as air conditioning, TV and minibars, along with modern, newly renovated bathrooms in some rooms. The beautiful views, cozy ambiance and good natural lighting further elevate the guest experience.
The cleanliness of the hotel is consistently highlighted with most guests praising the spotless maintenance of rooms, common areas and bathrooms. The hygiene standards, along with regularly changed linens and towels, contribute to a comfortable stay.
Staff at Minas Garden Hotel receive high praise for their friendliness, attentiveness and professionalism. Guests often mention specific team members who go above and beyond to ensure a welcoming and comfortable experience. Their meticulous attention to detail and cheerful demeanor significantly contribute to the hotel's pleasant atmosphere.
The hotel's Wi-Fi receives mixed reviews. While generally functional and secure, some guests note weak signals and connectivity issues in certain areas, particularly on higher floors.
The hotel's spa is well-regarded, offering a relaxing environment with amenities like a rooftop sauna and hot tub, a jacuzzi and massage services. Guests appreciate these features despite occasional maintenance issues. The gym, although small, is adequate and provides a pleasant workout environment with a view.
Parking facilities at Minas Garden Hotel are generally appreciated for their security and accessibility, though some guests mention tight and narrow spaces in the underground garage.
For families, the hotel offers a welcoming environment with amenities catering to young children. Spacious family-sized rooms, a game room and engaging activities contribute to a comfortable stay for families, making it an excellent choice for those traveling with kids.
While the hotel’s beds are mostly praised for their comfort, a few guests note issues with mattress softness and bed configurations that could be improved.
Overall, Minas Garden Hotel provides a comfortable, well-maintained and conveniently located stay with excellent service, making it a preferred choice for visitors exploring Poços de Caldas. Show more
InfoSummary of reviewsHotel Excelsior has established itself as a prime choice for travelers, thanks notably to its exceptional location. Situated conveniently near the city center, the hotel offers easy access to numerous attractions, restaurants and bars, making it highly favored among both leisure and business travelers. The surrounding area is safe, quiet and pleasant, adding to the allure of the hotel’s strategic positioning.
Guests frequently commend the breakfast, highlighting its wonderful variety and quality. The ample selection of items, from fresh fruit to robust coffee, caters to various tastes, making morning meals exceptionally satisfying. Cleanliness throughout the hotel is another standout feature with rooms and general areas meticulously maintained. High standards of hygiene, paired with daily housekeeping, ensure guests enjoy a very clean organized and comfortable environment.
The rooms at Hotel Excelsior are generally well-received, appreciated for their cleanliness, comfort and spaciousness. While some rooms require minor renovations and updates, the majority are well-furnished with practical amenities, such as smart TVs and ample outlets. Excellent daily housekeeping contributes to a tidy and cozy atmosphere, although improvements in air conditioning and sound insulation could enhance comfort further.
Service at Hotel Excelsior is highly praised with staff described as friendly, polite and exceptionally dedicated. The notable efforts of individuals like Mr. Sérgio and Paula enhance guests' positive experiences, contributing significantly to the hotel's hospitable environment. This attentive and helpful service, combined with the hotel's cleanliness, leaves a strong, favorable impression on visitors.
The hotel's pool facilities also receive high marks, described as big, clean and beautiful. Despite occasional mentions of cloudy water and a lack of service around the pool area, overall, guests find the swimming pool to be an excellent spot for relaxation. Similarly, the ample private parking is well-regarded, providing a hassle-free and efficient experience for guests traveling by car.
Hotel Excelsior excels as a family-friendly choice with its welcoming and cozy atmosphere making it ideal for those traveling with children. The combination of dedicated service, practical amenities and a convenient location near city events further enhances its suitability for family stays.
However, the Wi-Fi service presents some inconsistencies; while some guests report strong and reliable connectivity, others face intermittent issues and poor signals, particularly on higher floors.
Overall, Hotel Excelsior offers a solid, well-rounded experience, characterized by its unbeatable location, comprehensive cleanliness, high-quality breakfast and dedicated staff. Occasional improvements in room updates and internet reliability would make stays even more satisfying, solidifying its status as a preferred choice for many travelers. Show more
