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Summary of reviewsHotel Thermas da Mantiqueira in Poços de Caldas is highly regarded for its remarkable location, situated in the heart of the city and within walking distance to various tourist attractions such as Thermas Antônio Carlos and José Affonso Junqueira Park. Guests appreciate the convenience of exploring cultural and relaxing attractions on foot, as well as the proximity to shopping areas, bars, and restaurants. This strategic positioning, paired with a clean and organized environment, friendly staff, and excellent cost-benefit balance, makes the hotel an appealing choice for travelers.
The breakfast experience at the hotel is another highlight, receiving widespread praise for its quality and variety. Guests enjoy a selection of breads, cakes, fruits, natural orange juice, and coffee, with attentive service adding to the overall enjoyment. Despite occasional critiques regarding replenishment and cutlery supply, the breakfast often exceeds expectations and offers a pleasing Minas Gerais flair.
Rooms are noted for cleanliness and spaciousness, with comfortable bedding enhancing the stay. However, they are considered basic and somewhat outdated, missing amenities like air conditioning and sufficient electrical outlets. While some guests find them satisfactory, others cite issues such as mold, pests, and noise, pointing to a need for modernization.
Cleanliness receives mixed reviews; although many guests praise the fresh and organized state of rooms, some issues with bathroom windows, light fixtures, and certain areas have been noted. Consistent attention to these vulnerabilities could enhance the guest experience.
The staff at Hotel Thermas da Mantiqueira is frequently lauded for their kindness and attentiveness, contributing greatly to guest satisfaction. Despite the simplicity of the accommodations, the exceptional service stands out as a defining characteristic of the hotel.
Notably, the Wi-Fi service requires improvement, as connectivity issues are a common concern. Moreover, parking can be challenging due to limited availability and tight spaces in an external lot, necessitating strategic planning for those who prioritize secure vehicle accommodation.
The comfort of the beds receives varied feedback; many guests find them cozy and conducive to restful sleep, while others describe them as too hard or too soft, affecting their rest quality. Overall, the hotel offers excellent value for a three-star establishment, providing affordable comfort and good service to budget-conscious travelers in a central location.
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