InfoSummary of reviewsArlan House, Central Basingstoke Hotel is highly praised for its strategic location and exceptional value for money. Situated in the heart of Basingstoke, the hotel provides a convenient base for exploring the town's vibrant attractions, including shopping districts, restaurants, and cultural sites like the Anvil Theatre and Festival Place. Guests appreciate the hotel's central yet peaceful position, which eliminates the need for parking fees due to its proximity to public transport, and the ample on-site parking adds to the convenience for those travelling by car.
The accommodations at Arlan House receive outstanding reviews for cleanliness and comfort. Rooms are described as spotless, modern, and well-maintained, with comfortable beds ensuring restful nights. The inclusion of amenities such as a fan, kettle, and fridge enhances the guest experience, while some rooms additionally feature a kitchen for greater flexibility. The bathrooms, recently refurbished and neat, receive their own high praise. The efficient self-service check-in process is seen as hassle-free, allowing guests flexibility and ease of access.
The hotel's staff, especially owner Steve, receive commendations for their attentive and responsive nature. Efficient communication both before and after arrival enhances the overall guest experience, with the team accommodating special requests and providing a warm, welcoming atmosphere.
Overall, Arlan House stands out as a dependable and comfortable choice for visitors to Basingstoke, combining an unbeatable location with exceptional cleanliness, comfort, and friendly service. While some guests noted minor issues with specific bed features or parking guidance, the general sentiment is overwhelmingly positive, making it a top recommendation for a pleasant stay in the town. Show more
InfoSummary of reviewsThe Red Lion Hotel in Basingstoke shines with its exceptional location, placing guests right in the heart of the town and allowing easy access to shopping, dining and entertainment options. Guests appreciate the convenience of being close to the train station and the availability of free safe parking. The hotel's historical Georgian frontage adds charm, further complemented by the friendly and attentive staff, which consistently enhances the overall guest experience.
Breakfast at the hotel is generally well-received with many guests praising the fresh, cooked-to-order options and the variety offered in the buffet. Attentive staff further improve the experience, despite occasional issues such as food not being hot enough or running out quickly. Dinner service receives mixed reviews: fresh and tasty meals are appreciated, but limited menu options and closures, especially on weekends, are a drawback. Planning ahead for dinner is recommended, though the numerous nearby dining options mitigate this issue.
The rooms are spacious, clean and comfortable, often exceeding expectations for a budget stay. Comfortable beds and powerful showers are common positive points. However, the décor and furnishings are somewhat dated with occasional concerns about room temperature and cleanliness. Enhancements to the fixtures could further improve the guest experience.
Cleanliness is generally maintained to a high standard with most guests finding their rooms and common areas spotless. However, some guests noted that the bathrooms are outdated and certain areas need a deeper clean.
Staff at the Red Lion Hotel are often highlighted for their exceptional service, cited as helpful, friendly and accommodating, contributing significantly to the positive guest experience.
Guests find the Wi-Fi service satisfactory with good overall connectivity, though some reported issues with speed and occasional connectivity failures. Families appreciate the hotel's spacious rooms and family-friendly amenities like available travel cots and a homely atmosphere, despite occasional noise disturbances from other guests or events.
In terms of comfort, beds are generally found to be very comfortable, though personal preferences about mattress firmness vary. The Red Lion Hotel positions itself as a reliable three-star accommodation, suitable for short stays and business trips. Its accessibility features, including convenient parking and an elevator, are favorable, though some improvements in facilities could enhance its accessibility further. The rich historical atmosphere also adds character, making it an appealing choice for various travelers. Show more
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