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Summary of reviewsBest Western Andover is situated in a tranquil, picturesque area atop a hill near the town of Andover. Its serene environment, surrounded by beautiful landscapes, makes it ideal for nature lovers and those seeking peaceful walks, while still providing easy access to Andover's amenities and the A303 for travelers. The hotel offers ample free parking, although the hill can be a bit challenging for some.
Breakfast at the hotel is a highlight for many guests, receiving high praise for its freshly cooked English breakfast and its clean, well-set-up dining room. The breakfast caters to various dietary needs with vegan and gluten-free options available and guests appreciate the early breakfast service and the option for takeaway continental breakfast packs. The inclusive breakfast adds excellent value to the stay.
The dinner service, while appreciated when available, has faced some challenges, including the restaurant not being open for dinner on several occasions. Nonetheless, the bar and restaurant are well-regarded when operational and alternative local dining options have received favorable comments.
Rooms at the hotel are often praised for their spaciousness, cleanliness and comfort. Guests appreciate the decent-sized TVs, free Wi-Fi and good in-room facilities. However, noise from hallways, inconsistent room temperatures and issues with cleanliness in some rooms are noted as areas needing attention. Some rooms are in need of updating due to dated bathrooms and stained carpets.
Cleanliness at the hotel is somewhat inconsistent with many guests noting clean and comfortable rooms, while others point out significant cleanliness issues, such as stained carpets, dirty bathroom tiles and lingering cigarette odors. The friendly and attentive reception staff and the lovely garden area enhance the hotel's charm.
The staff at Best Western Andover consistently receive high praise for their exceptional friendliness, helpfulness and excellent customer service. Despite a few instances of inconsistencies, particularly with reception staff, the overall sentiment towards the staff is highly positive, contributing to a welcoming atmosphere.
Free Wi-Fi at the hotel is generally reliable and appreciated by guests, though there are a few instances of connectivity issues.
Opinions on the beds are mixed; while some guests find the beds comfortable and clean, others criticize them for being too firm or uncomfortable with issues such as noisy springs and outdated mattresses.
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