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Summary of reviewsCampanile Hotel Dartford excels as a convenient, budget-friendly option for various travelers, especially due to its prime location near the M25 and Dartford Crossing. This makes it easily accessible to key commercial areas and shopping centers like Bluewater and Lakeside. Despite being situated in an industrial estate, the surrounding green spaces and lakes provide a tranquil, serene atmosphere. Ample free parking further enhances its appeal, especially for those driving.
Breakfast at the hotel generally receives praise for its variety, taste and value for money with guests appreciating the selection of continental and cooked options. The presence of a friendly breakfast host enhances the experience. However, some guests have noted issues like long waiting times, overpricing and pandemic-related service adjustments.
The dining experience garners mixed feedback. While the food is often described as delicious and reasonably priced, the restaurant and bar suffer from limited menu options and frequent closures, particularly on weekends. Service and presentation inconsistencies further affect guest satisfaction.
Guest rooms are clean, spacious and functional, though they are somewhat basic and dated. While many guests find them adequate for a short stay, there are recurring complaints about outdated fixtures, musty odors and inconsistent cleanliness. Housekeeping and maintenance appear sporadic with occasional problems like peeling wallpaper, cracked sinks and inadequate climate control.
Cleanliness is another area with divided opinions. Many guests appreciate the clean and comfortable rooms, but others report issues such as dirt, mold and unpleasant odors. Inconsistent housekeeping practices and occasional lapses in maintenance are noted concerns.
The hotel's staff are generally lauded for their friendliness and helpfulness, significantly contributing to a positive guest experience. Despite occasional instances of unprofessional behavior, the staff's warm and accommodating nature stands out as a strong asset.
Complimentary WiFi is another highlight, often described as fast, reliable and easy to connect to with few reported issues.
Parking is consistently praised for being ample, secure and free, contributing greatly to guest convenience.
The hotel provides a mixed experience for families with positive mentions of spacious family rooms, friendly staff and value for money. However, some families find the lack of activities and certain amenities, like an elevator, a challenge.
The beds receive varied reviews with some guests describing them as comfortable while others find them outdated or uncomfortable due to issues like lumpy mattresses and flat pillows. Upgrading the bedding could enhance the overall guest experience.
For business travelers, the hotel offers a practical and cost-effective option with good facilities like dependable WiFi, late checkouts and friendly staff. However, some rooms have issues with odors, which can detract from the experience.
In terms of accessibility, while the location and parking are convenient, the lack of an elevator poses challenges. The presence of ground floor and assistance rooms does help, but overall improvements in accessible amenities are needed.
Overall, Campanile Hotel Dartford presents a blend of strong positives with areas needing improvement, particularly regarding room updates, dining consistency and enhanced amenities for families and disabled guests.
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