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Summary of reviewsHotel Phenix provides an economical and functional choice for travelers seeking a stay outside the central buzz of Brussels. The hotel's location is appreciated for its practical connectivity with easy access to bus routes, major highways and essential amenities such as supermarkets, restaurants and shopping districts—all within a few minutes' walk. While situated on a busy main road, the convenience and accessibility offered by nearby public transport are major advantages. For those traveling by car, parking is relatively straightforward and fairly accessible.
Guests frequently commend the breakfast at Hotel Phenix, highlighting its variety and quality. The buffet features an extensive selection of freshly baked bread, pastries and daily egg preparations, which are often described as hearty, filling and good value for the price. Service starting times after 07:00 might inconvenience early risers, but the complete and fresh offerings generally meet guest expectations.
The hotel's rooms receive mixed reviews. Positively, guests appreciate the cleanliness, comfortable beds and practical amenities. The rooms are described as very clean, well-maintained and fitted with comfortable bedding, contributing to a satisfactory stay for many. However, some guests find the rooms to be small and noisy with varying reports on maintenance quality, ventilation issues and the condition of the bathrooms.
Cleanliness is a standout aspect of Hotel Phenix with guests regularly noting the tidy and well-maintained condition of the rooms and communal areas. Daily cleaning services, fresh towels and pleasant-smelling linens contribute to a fresh and comfortable environment.
The staff at Hotel Phenix earn high marks for their friendliness, helpfulness and professional behavior. Guests often emphasize the welcoming and polite nature of the team, particularly appreciating the receptionists' warm demeanor and effective communication skills. The staff's attentiveness and support significantly contribute to a positive hotel experience, although there are occasional mentions of less helpful interactions, particularly with night staff.
Wi-Fi services at the hotel present a mixed experience. Many guests find the Wi-Fi to be reliable when it works, enhancing their stay, but there are reports of instability and lack of availability in some rooms.
Parking at Hotel Phenix is available nearby but can come with additional costs. Guests have options such as street parking, an underground garage and parking at the supermarket. While some guests have managed complimentary parking during certain hours, others face challenges in finding secure parking spaces.
The beds are generally comfortable with options for both firm and soft preferences, though some guests find them small or narrow. Cleanliness of the bedding is acceptable with minor lapses occasionally noted.
Overall, Hotel Phenix offers three-star accommodations that are budget-friendly and provide good value for money, albeit with some areas requiring improvement. Its cleanliness, friendly staff and well-appreciated breakfast stand out as strong points, while room conditions and parking options could benefit from enhancements to meet typical three-star standards.
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