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Summary of reviewsThe Clarion Inn New London - Mystic enjoys favorable reviews particularly for its prime location, which offers easy access to major highways, local restaurants, shopping centers and notable attractions such as the Coast Guard Academy and local casinos. Many guests appreciated the hotel's convenience and cleanliness, despite some suggesting the facilities could use updating.
The breakfast offerings received mixed reviews. Many guests valued the complimentary breakfast with its variety and cleanliness, but others felt that the options were repetitive and not always replenished efficiently, leading to a less satisfactory experience for some.
Rooms at the hotel are often described as clean and spacious, equipped with essential amenities like refrigerators, microwaves and reliable internet access. The comfortable beds and overall value for the price were also points of praise. However, some guests noted issues with musty smells, outdated decor and occasional maintenance problems, indicating an inconsistency in room quality.
Cleanliness is a mixed bag with several guests noting clean rooms but others citing unpleasant odors and poorly maintained common areas. The pool garnered similar reactions. While some found it visually appealing and pleasant, many guests reported cleanliness and maintenance issues, such as cloudy water and an uncomfortably cold temperature, despite claims of it being heated.
Staff interactions were polarized; some guests praised the friendly and helpful service, especially from the breakfast staff, while others experienced rudeness and unprofessionalism, pointing to a need for better staff training.
Lastly, the wifi and beds received mixed feedback. While free wifi was appreciated, its reliability was inconsistent. Most guests found the beds comfortable, but some pointed out issues with pillow quality and bed cleanliness.
Overall, the Clarion Inn New London - Mystic provides a convenient and generally comfortable stay but has several areas that need attention to meet guest expectations fully.
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