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Summary of reviewsExplorers Retreat Matlock Bath is praised for its prime location, nestled close to Gulliver’s Kingdom amusement park and within walking distance to Matlock Bath. The hotel's green, lush surroundings offer stunning views, creating a peaceful and ambient environment for relaxation. This proximity to local attractions, coupled with friendly and helpful staff, makes it an ideal spot for both quick getaways and extended family holidays.
The themed rooms are a highlight, particularly appealing to families with children. Decorated with creativity and charm, they offer unique staying experiences from pirate and princess themes to wizards and mice. Though some find the rooms compact, they are generally seen as cozy and functional, especially for short stays. The presence of practical facilities like microwaves and fridges further enhances comfort.
The cleanliness levels have received mixed feedback; while many rooms are clean and well-organized, some guests did encounter issues such as dust, cobwebs and occasional mold. The delightful themed rooms, clean sheets and well-presented spaces, however, seem to create an overall positive experience for many visitors.
The breakfast service elicits mixed reviews. Some enjoy the continental-style offerings and appreciate the pay-as-you-go option, while others feel the choices are limited and overpriced with a lack of hot food and vegetarian options. Despite these drawbacks, prompt service by the friendly staff adds a positive touch for some. Dinner experiences follow a similar pattern: while the quality of food, especially the pizzas, is praised, the menu is limited with few healthy options available. The convenience of on-site dining and takeaway options, coupled with helpful reception staff, adds value to the experience.
Staff at Explorers Retreat Matlock Bath receive consistent acclaim for their warmth, friendliness and professionalism. They are noted for going above and beyond to ensure guest satisfaction, offering helpful local recommendations and engaging children with entertainment activities.
Free WiFi is available and appreciated by many for good reception, though some guests have reported issues with weak or unreliable connections. Parking facilities receive positive feedback for being free and conveniently located, although there are occasional comments about tight spaces and the need for more designated parking areas.
Lastly, beds at the retreat receive mostly positive reviews for comfort with many guests enjoying a good night’s sleep, particularly appreciating the fun bunk beds in themed rooms. However, some guests have encountered discomfort due to mattress quality and bed setup.
Overall, Explorers Retreat Matlock Bath is highly recommended for families and adventure seekers due to its superb location, beautiful surroundings, family-friendly amenities and exceptional staff, making it a charming base for exploring Matlock Bath and its attractions.
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