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Summary of reviewsThe City Arms offers a delightful experience for travelers visiting Wells, largely thanks to its prime location, attentive staff, and comfortable accommodations. Nestled centrally in the historic town, guests enjoy easy access to local attractions, including the majestic cathedral just a short walk away, as well as nearby dining and shopping options. The hotel's centrality adds a layer of convenience while enhancing the overall charm and accessibility of Wells.
Accommodations at The City Arms are consistently praised for their spaciousness, stylish décor, and cleanliness. Visitors appreciate the immaculate condition of the rooms, which are beautifully decorated and equipped with ample amenities such as tea, coffee, and bottled water. The bathrooms, featuring modern and luxurious showers, add to the sense of comfort. The beds stand out for their exceptional comfort, ensuring guests a restful night's sleep, further enhanced by the tranquil atmosphere despite the hotel's central location.
The charming suntrap courtyard, perfect for relaxation, complements the cozy and historic ambiance of the hotel. Although breakfast is not provided on-site, the proximity to many local eateries allows guests to enjoy quality meals just steps away.
The staff at The City Arms receive high commendation for their friendliness and willingness to go above and beyond to meet guest needs. The owner, Sarah, is notably praised for her dedication to guest satisfaction. While most interactions with staff are positive, some reviews note occasional lapses in engagement, although this does not detract significantly from the overall inviting experience.
Overall, The City Arms offers a welcoming and memorable stay, combining comfort, location, and a warm atmosphere led by a dedicated team, making it an excellent choice for those exploring the historic charm of Wells.
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