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Summary of reviewsFirst Joy Hotel in Trabzon stands out as an appealing choice for travelers seeking both convenience and tranquility. Its excellent location atop a hill provides stunning panoramic views of the valley and the sea, making it a serene retreat away from the city's hustle. Proximity to Trabzon's airport and major attractions like Meydan, Forum Mall and Jwahir Mall adds to its convenience, though the road leading to the hotel can be challenging.
The breakfast experience at First Joy Hotel is a high point with guests consistently praising the varied and delicious open buffet. The continental breakfast receives particular acclaim for its diversity and quality, providing an excellent start to the day in a clean and welcoming environment.
Rooms offer breathtaking views, especially those with balconies that overlook the sea and mountains. Daily cleaning services ensure cleanliness and organization, contributing to a tidy and fresh environment. However, the size of the rooms and sound insulation can be issues with some guests finding them smaller than expected and disturbed by noise from neighboring rooms.
Cleanliness is a strong feature throughout the hotel. Guests frequently describe the hotel as very clean, from the rooms to the common areas with diligent daily cleaning services maintaining high standards. Any occasional lapses are minor compared to the overwhelmingly positive feedback on the hotel's cleanliness.
The staff at First Joy Hotel receives noteworthy praise for their kindness, helpfulness and professionalism. Specific employees, like the Sudanese receptionist and staff members such as Brother Ahmed and Brother Haider, are often highlighted for their exceptional service. While occasional criticism points to areas for improvement in training and language proficiency, most guests feel well-cared-for by the cooperative and polite staff.
The hotel includes an indoor swimming pool with separate swimming times for men and women, a feature appreciated by many guests. Although some concerns about cleanliness and crowding were noted, the pool remains a valued amenity.
Family rooms are spacious, clean and more comfortable compared to single bed rooms, making the hotel a suitable option for family stays. However, reviews suggest the facilities specific to families could be improved to better meet their needs.
Guest opinions on the beds are varied. While some find the beds clean and comfortable, others criticize hard mattresses and inadequate pillow quality, indicating room for improvement in sleeping arrangements.
Regarding its four-star rating, First Joy Hotel presents a mixed picture. While many guests commend the hotel’s facilities, décor and staff professionalism, others feel it falls short of the four-star standard, particularly in terms of furniture comfort and sound insulation. Despite being considered affordable, some feel the hotel lacks the luxury expected at this rating level.
Overall, First Joy Hotel is recommended for its stunning location, exceptional breakfast, cleanliness and generally kind staff. Addressing room size, soundproofing issues and bed comfort could enhance the overall experience further.
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