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Summary of reviewsAlsai Hotel presents a variety of experiences for its guests, focusing mainly on positive aspects with some room for improvement. The hotel's location is described as convenient for accessing supermarkets, restaurants and shops and offers a magical night view of the clock tower. Proximity to free Mecca buses that transport visitors to the Grand Mosque is also noted as a plus. Meanwhile, the distance to Masjid Al Haram (35-45 minute walk) and the challenges with transportation and parking are less ideal, particularly for older visitors. The surrounding area is bustling yet crowded and old, which might be off-putting for some.
The rooms at Alsai Hotel generally receive praise for their spaciousness, beautiful design and comfort. Guests appreciate the comfortable beds, cleanliness and effective responsiveness of the staff, who promptly handle requests for new linens. However, some rooms are smaller than expected and lack sufficient lighting and basic amenities, such as towels and toiletries. Cleanliness issues, including unclean bed sheets and occasional unpleasant smells, have been reported, along with noise disturbances from other rooms and elevators.
Regarding cleanliness, many guests commend the hotel for its clean and tidy rooms, particularly the bedding and private bathrooms. However, inconsistencies in maintaining hygiene standards are noted with certain areas requiring more frequent cleaning and better upkeep.
The staff at Alsai Hotel receives predominantly positive feedback with particular praise for cooperative and polite receptionists and cleaning staff. Quick assistance and good customer service are commonly highlighted. Nonetheless, communication issues and the need for additional training for better handling and service are mentioned.
Beds at the hotel garner mixed reviews. While some guests find the mattresses clean and comfortable, enjoying prompt service when requesting new sheets, others report issues with bed cleanliness and comfort. Concerns include old, unclean bedding and broken beds, which affect sleep quality. Noise insulation is also noted as insufficient, disrupting rest.
In summary, Alsai Hotel is appreciated for its convenient location, cooperative staff and comfortable rooms. However, improvements in distance to holy sites, cleanliness consistency and bed maintenance could significantly enhance the overall guest experience.
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