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Summary of reviewsHoliday Inn Express Exeter East by IHG, garners strong praise from guests for its strategic location near the M5 motorway, making it an ideal stopover for travelers to destinations such as Cornwall. It's conveniently close to Exeter Airport, Exeter Business Park and the Met Office and offers easy public transport access, assisting quick trips to the city center. The hotel's tranquil atmosphere, despite being near major routes, enhances its appeal, along with nearby dining options like the Miller & Carter Steakhouse.
Guests have largely positive feedback on the breakfast service, appreciating the variety of hot and continental options included in the room price. While there are occasional complaints about the food's temperature and quality, most find the offerings plentiful and the arrangement well-organized with helpful staff. Gluten-free options are available, though some guests desire more choices for vegetarians and vegans.
Dinner reviews are mixed with some enjoying the meal while others criticize the menu as limited and overpriced. Neighboring restaurants often serve as preferable alternatives. Despite the varied opinions on the food, the bar and restaurant staff receive praise for their excellent service.
Room cleanliness and comfort stand out with many guests noting spacious, tidy and well-equipped rooms. However, some mention issues with temperature control, noise and dated decor. Maintenance concerns, such as inconsistent air conditioning and noise from plumbing, are noted by some guests, but overall, the rooms are considered functional and practical.
Cleanliness across the hotel is consistently highlighted positively with immaculate rooms and well-maintained facilities drawing frequent praise. The cleanliness of common areas like the restaurant and bar also receives commendations, contributing to a pleasant stay.
The hotel's staff is often described as its greatest asset, known for their friendliness, professionalism and helpful nature. Numerous individual commendations highlight the staff's willingness to assist and ensure a comfortable stay for guests.
WiFi experience varies among guests; some find it reliable and fast, while others report inconsistent connections. Nevertheless, the fact that it is a complimentary service throughout the hotel is appreciated.
Parking is convenient, though guests should note the additional nightly fee. Despite the cost, the parking facility is well-maintained, well-lit and easy to use, adding to the hotel's convenience factor.
Families find the hotel accommodating with spacious family rooms and a generally quiet environment. Although some rooms feel tight for larger families, amenities like cots and early check-ins are appreciated. Noise issues are noted during weekends and further comments address limited pet-friendliness, though interaction with dogs is welcomed.
The beds receive mixed reviews; many guests describe them as comfortable, but some find them smaller and less comfortable than expected. Pillow preferences vary and there is a call for further bed upgrades to enhance guest comfort.
The hotel is generally seen as accessible, offering well-designed rooms and facilities for guests with disabilities. The friendly staff and convenient location further support a positive experience for guests with mobility issues.
In summary, Holiday Inn Express Exeter East by IHG, is praised for its convenient location, cleanliness, friendly staff and practical amenities. While there are areas for improvement, particularly with breakfast and dinner options, temperature control in rooms and WiFi reliability, it remains a strong choice for both business and leisure travelers.
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