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Summary of reviewsTLK Apartments & Hotel - Beckenham has received a range of reviews with notable positive highlights particularly in terms of location, cleanliness and staff interaction. Centrally positioned in the heart of Beckenham, the hotel offers a highly advantageous location that guests deeply appreciate. Its prime spot on the High Street places visitors within walking distance of shops, restaurants and Beckenham Junction train station, making it a convenient choice for both business and leisure travelers. The surrounding lively yet tranquil residential area contributes to a peaceful retreat from the busy city life, further enhanced by nearby green parks.
Many guests commend the hotel's cleanliness, noting that the rooms, linens and towels are generally well-maintained. Positive reviews highlight the overall tidy condition of the property and the smooth check-in/check-out process, facilitated largely through effective digital communication methods, like WhatsApp. Specific staff members, such as Alex and Tasha, have been praised for their helpfulness and prompt responses, adding to the guest experience.
However, the hotel is not without its drawbacks. Room sizes and conditions vary significantly – while some find them comfortable and cozy, others report issues such as very small rooms, cramped bathrooms and maintenance problems. The quality of beds has been a recurring concern with numerous comments about uncomfortable, old and saggy mattresses, sometimes with visible springs and creaky frames.
Issues of cleanliness are also noted by some guests, pointing to dirty carpets, bad smells and lack of thorough cleaning in certain areas, including common spaces. The WiFi service has been another major point of dissatisfaction with multiple guests experiencing connectivity issues, making it insufficient for streaming or even basic use.
Despite these concerns, many guests find the hotel provides good value for money, particularly given its excellent location and affordability compared to other London accommodations. Improvements in bed quality, room maintenance and WiFi service could significantly enhance the overall guest experience, making TLK Apartments & Hotel - Beckenham a more appealing option for future visitors.
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