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Enjoy the neoclassical style of CasaSur Recoleta and relax in the luxurious spa and fitness center. This boutique hotel has an expert concierge who will book guests' restaurant reservations, arrange for a babysitter, purchase tickets to tango shows, and more.
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Summary of reviewsCasaSur Recoleta consistently receives praise for its prime location in the heart of the Recoleta neighborhood, granting guests convenient access to nearby attractions, cafes, restaurants, and shops. Guests frequently laud the hotel’s vibrant yet relaxing environment, enhanced by a friendly and attentive staff committed to providing excellent service. The modern decor and spacious rooms contribute to a comfortable and enjoyable stay, with the boutique establishment receiving high recommendations from travelers eager to explore Buenos Aires.
Breakfast at the hotel garners mixed reactions. Many guests appreciate the variety and quality of options, highlighting the coffee and attentive service as standout features. However, some express a desire for a wider selection and better quality in certain areas, such as pastries and juices. Despite these criticisms, breakfast remains an integral part of the overall positive guest experience, bolstered by the supportive staff.
The rooms at CasaSur Recoleta blend modern comfort with spacious accommodations, often praised for their cleanliness and stylish decor. Comfortable beds, plush amenities, and some rooms boasting large terraces enhance the stay. However, inconsistencies in room size, views, and occasional noise are noted. While some rooms require updates, the attentive service and beautiful suites mitigate these concerns.
Cleanliness at the hotel is generally commendable, with many guests noting tidy and well-maintained areas. Exceptional housekeeping contributes to a welcoming atmosphere, although some reviews pointed to occasional lapses in bathroom cleanliness and musty odors. Despite these drawbacks, CasaSur Recoleta remains a comfortable and strategic lodging option.
The staff at CasaSur Recoleta are frequently highlighted for their exceptional service, with many guests noting their friendly, helpful, and professional demeanor. The concierge team is especially commended for efficiently organizing reservations and tours. The staff's commitment to resolving issues promptly ensures a pleasant stay.
Despite the hotel’s luxurious atmosphere, the wifi experience is noted as subpar, with connectivity issues and limited access in some areas. This presents a challenge for guests needing reliable internet. Nevertheless, the overall ambiance of the hotel contributes to its appeal.
The beds are often praised for their comfort, offering a restful sleep experience, although some mattresses are noted as worn out and in need of replacement. Despite some issues with bedding maintenance, many guests report comfort and satisfaction.
While CasaSur Recoleta generally delivers a commendable experience, some guests feel it falls short of five-star expectations due to aspects like outdated rooms and cleanliness concerns. Nevertheless, many visitors express high satisfaction and the desire to return, appreciating the hotel for its positive attributes.
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