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Summary of reviewsThe Holiday Inn Express Folkestone Channel Tunnel by IHG, has consistently garnered positive reviews for various aspects of its service and facilities, making it a popular choice for travelers using the Eurotunnel. The hotel’s exceptional location, minutes away from the Le Shuttle terminal and near the M20 motorway and Dover ferry port, is frequently highlighted as a major advantage, offering unparalleled convenience for early departures or late-night arrivals. In addition to its prime location, the hotel also provides free parking, enhancing its appeal for guests traveling by car.
Guests commend the cleanliness and comfort of the accommodations, describing the rooms as spacious, spotless and well-equipped with modern bathrooms and comfortable beds. Despite some feedback on minor issues like dated decor and occasional noise, the overall sentiment towards the rooms is positive, indicating a restful stopover experience. Family-friendly amenities, including spacious family rooms and cots for babies, contribute to the hotel’s appeal for those traveling with children or pets.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism, significantly enhancing the guests' experience at the hotel. The reception team is noted for efficient check-ins and courteous service, while the bar and restaurant staff contribute to a pleasant dining atmosphere.
The breakfast service is particularly well-received with guests appreciating the variety and convenience of the buffet-style options available from 6am. Despite minor criticisms regarding the temperature of hot food and limited vegetarian options, the overall quality and convenience of the breakfast service are consistently praised. The dinner offerings receive more mixed reviews with commendations for food quality and reasonable prices tempered by comments on the limited menu choices and occasional shortages of specific items.
The hotel’s WiFi generally meets guests’ needs with many noting reliable and password-protected internet access. Although some reviews mention occasional connectivity issues, the overall impression suggests a satisfactory experience with the WiFi.
In summary, the Holiday Inn Express Folkestone Channel Tunnel by IHG, provides a clean, comfortable and convenient stay, particularly for travelers using the Eurotunnel. The strategic location, combined with friendly staff, satisfactory amenities and positive breakfast experiences, positions it as a top choice for an overnight stop or short visit in the area.
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