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Summary of reviewsTollgate Hotel & Leisure is frequently praised for its practical and attractive location, providing a convenient base for exploring nearby attractions such as Alton Towers, Trentham Estate and the Bet 365 stadium. The hotel offers ample parking directly outside the rooms, adding to the ease of access and overall convenience. The tranquil surroundings, overlooking a cricket ground, contribute to a peaceful retreat that is further enhanced by the spacious and clean rooms. Many guests found the rooms comfortable and well-suited for families with additional compliments on the quality of bedding.
Breakfast receives favorable mentions for its quality and the friendly service of the staff. Guests appreciated the variety and freshness of the breakfast offerings, making it a solid start to the day. Dinner, while receiving positive remarks on the quality and taste when available, faced some inconsistencies regarding availability and preparation, leading a few guests to dine elsewhere.
The staff at Tollgate Hotel & Leisure are consistently highlighted as a standout feature with numerous reviews applauding their friendliness, helpfulness and attentiveness. This level of service greatly enhances the guest experience, ensuring a welcoming and comfortable stay for many visitors.
However, there are areas that require attention and improvement. The rooms, while spacious and clean, show signs of wear and tear with mentions of outdated decor, maintenance issues and occasional cleanliness lapses. The Wi-Fi service has been a common point of dissatisfaction with many guests reporting that it is either unavailable or non-functional, which is a significant inconvenience for those who depend on connectivity.
Overall, Tollgate Hotel & Leisure offers a comfortable and budget-friendly stay with strengths in staff service, convenience and location. However, potential guests should be aware that while the hotel provides good value for money and a generally pleasing experience, it may not fully meet the expectations of those seeking a true four-star experience due to some inconsistencies and areas in need of improvement.
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