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Summary of reviewsThe Swan Hotel, located in the heart of Harleston, is consistently praised for its exceptional central location, offering guests convenient access to a charming variety of cafes, restaurants, and shops, all within walking distance. Housed in a 15th-century building, the hotel boasts historic allure, with its quirky uneven floors and wobbly walls adding to its distinct personality. This historic charm, coupled with a friendly staff and excellent breakfast options, provides good value for money and makes it a popular choice for both leisurely visits and family celebrations.
Guests frequently commend the breakfast at Swan Hotel for its quality and variety, highlighting the superb hot, cooked-to-order English breakfast as a particular draw. The friendly and accommodating staff play a significant role in enhancing the dining experience, despite occasional hiccups in service timing.
While the dinner options at the hotel have received mixed feedback due to limited availability, guests often find suitable alternatives nearby. The nearby restaurant, A Taste of Raj, has been recommended for its exceptional dining experience.
Rooms at the Swan Hotel are generally spacious and clean, offering a cozy atmosphere with comfortable, well-maintained beds. Though some guests mention that the decor feels dated and could use renovation, the warmth and tidiness of the accommodations contribute to a satisfactory stay. The hotel's cleanliness receives mixed reviews, with some areas, particularly carpets and bathrooms, needing more attention. However, the overall standard of cleanliness is acceptable for most guests.
The staff at Swan Hotel are consistently highlighted as friendly and efficient, providing superb service that enhances the overall guest experience. Despite occasional staffing shortages, the team goes out of their way to ensure guests feel welcome and attended to.
Parking is a convenient aspect of the hotel stay, with ample free parking available for guests. Although navigating one-way streets can be challenging, the proximity of parking options mitigates this issue.
Overall, the Swan Hotel offers a memorable stay steeped in history, with its charming character, accommodating amenities, and dedicated staff making it an attractive choice for travelers seeking a connection to the past while enjoying the modern comforts of a well-located hotel.
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