InfoSummary of reviewsHotel Encanto del Río enjoys an exceptional location that consistently impresses guests, offering picturesque views of the Calle-Calle River and easy access to Valdivia's key attractions and amenities. Many guests appreciate the scenic river views from their rooms and balconies, along with the proximity to downtown and the bustling river market. The friendly and attentive staff further enhance the hotel's welcoming atmosphere. Cleanliness, while generally good, has room for improvement, particularly in bathrooms and certain room areas.
Breakfast receives mixed feedback but is often praised for being plentiful, delicious and filling with guests enjoying a varied selection. Nevertheless, some find it repetitive or basic and service inconsistencies are noted.
Rooms are seen as spacious by some, particularly those with terraces and river views. However, issues such as cleanliness lapses, outdated furniture and inadequate noise insulation are recurrent complaints. Practical problems like intermittent hot water and lack of outlets, combined with no elevator access to higher floors, detract from the overall experience.
The staff's friendliness and courteousness frequently get high marks with guests noting their helpful nature at reception and during breakfast. Cesar, a staff member, is specifically commended for his exceptional service. However, there are instances of unfriendliness or inefficiency, especially during busy times.
Complimentary WiFi is provided but often criticized for being slow and unstable with poor connectivity in rooms. The beds receive mixed reviews with comfort levels varying significantly. Some are comfortable, while others are either too hard or too soft and issues with noise and stability are common.
For business travelers, the hotel's central location is beneficial, though the limited WiFi and business amenities may pose challenges. Overall, Hotel Encanto del Río offers an inviting experience with a prime location and friendly service, though updates in cleanliness, room amenities and WiFi quality could enhance guest satisfaction. Show more
InfoSummary of reviewsHotel CasaGrande in Valdivia is widely recognized for its prime location, which offers guests easy access to the city center, the waterfront and numerous tourist attractions, all within walking distance. The hotel’s proximity to the bus terminal further enhances its convenience for travelers arriving by public transport. Guests are generally pleased with the tranquil setting and secure parking and the added charm of dining with views over Calle Calle River.
One of the standout features of Hotel CasaGrande is its breakfast service. Guests repeatedly commend the variety and quality of the breakfast offerings, which include pastries, bread, yogurt, juices, cheeses and meats. The friendly and attentive breakfast staff, especially individuals like Carolina, contribute positively to the morning experience. Guests appreciate the scenic views during breakfast, enhancing their overall enjoyment.
Dinner services at the hotel are also well-received for their quality, though guests express a desire for expanded meal options, including lunch and weekend dining. The hotel’s limitation to weekday dinners requires some to seek other dining choices outside the hotel during weekends.
Hotel CasaGrande's rooms receive mixed feedback. Positively, the rooms are typically described as clean and comfortable with sufficient amenities. Guests appreciate the spaciousness, especially of family rooms and the comfort of the beds. However, criticism involves the small size of many rooms, poor ventilation, outdated decor and occasional musty odors. Noise disturbances due to thin walls also pose a problem.
Cleanliness at Hotel CasaGrande is generally good. Many guests commend the fresh and well-maintained conditions. The cleaning service is noted for being thorough and attentive. Nonetheless, issues such as bathroom mold, musty smells and maintenance lapses like dirty windows and carpets are highlighted as areas needing better attention.
The hotel staff are frequently praised for their kindness, friendliness and willingness to assist with particular mentions of individuals such as Francisco, Angelo and Carolina. However, there are instances of inconsistent communication and occasional lapses in professionalism.
The free WiFi service at the hotel is a mixed bag; while some guests find the connection strong and reliable, others experience weak signals and difficulty connecting. Similarly, parking at Hotel CasaGrande is appreciated for its security and proximity but is criticized for its inconvenient access and narrow spaces.
Hotel CasaGrande caters well to families with spacious family rooms and friendly facilities. However, some noise issues and limited dining options for families with young children need addressing.
Overall, Hotel CasaGrande offers a comfortable and convenient stay with its strategic location, delightful breakfast and friendly staff but has room for improvement, particularly in room maintenance, WiFi consistency and expanded dining services. The hotel’s strengths make it a suitable choice for both short-term and extended stays in Valdivia. Show more
InfoSummary of reviewsMontepiedra Costanera Valdivia in Valdivia receives high accolades for its remarkable location, which is ideal for visitors wishing to explore the city's attractions on foot. The hotel boasts scenic waterfront views along the Cau Cau and Calle Calle Rivers, enhancing the overall guest experience. Proximity to the river market, bus terminal and various dining and shopping options further adds convenience, while the serene atmosphere offers a tranquil retreat near the bustling city center.
Guests frequently commend the cleanliness of the hotel, noting well-maintained facilities, spotless rooms and comfortable beds. The friendly and attentive staff, particularly standout employees like Bernardita and Constanza, enhance the guest experience with their excellent service and warmth.
The breakfast offers quality and variety with many guests appreciating the hearty selection that includes eggs, cold cuts, pastries and fresh fruits, served in a bright dining room with beautiful river views. However, some guests pointed out issues like limited variety and occasional cold food. Despite these minor drawbacks, the breakfast generally contributes positively to the overall stay.
Rooms are appreciated for their cleanliness, comfort and stunning river views, although some guests noted the small size and issues with noise insulation and outdated furnishings. The maintenance of the rooms and the helpfulness of the staff are consistently praised.
Parking is available and appreciated for its security, though it can be narrow and requires advance reservation due to limited spaces. Despite these challenges, convenient parking remains a noteworthy amenity.
Overall, Montepiedra Costanera Valdivia is highly recommended for its unbeatable location, beautiful views, clean environment and exceptional staff service. While there are areas for improvement, particularly in room size, noise insulation and breakfast variety, the hotel provides a comfortable and scenic option for visitors looking to enjoy the best of Valdivia. Show more
