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Summary of reviewsOYO Hotel Rafay, located in the heart of Blackburn, receives considerable acclaim primarily for its strategic and convenient positioning. Situated just across the road from key venues like King George's Hall and merely a short 5-minute walk from the town center and train station, it presents an ideal spot for guests attending events or exploring the city. The hotel balances its central location with a peaceful environment, providing a safe and modern setting that is complemented by the 24-hour friendly and helpful staff.
Guests appreciate the spacious and comfortable rooms, featuring modern decor, large TVs and pleasant furnishings. Many describe the rooms as fresh, tidy and appealing with the comfort of the beds receiving positive feedback. However, some challenges are noted, such as occasional unpleasant odors from the bathrooms, noise issues and sporadic maintenance problems like damaged shower doors. Issues with cleanliness appear in some reviews, highlighting instances of dirty bed sheets, an unkempt bathroom and incomplete cleaning tasks. These criticisms stress the need for more consistent housekeeping to align the room standards with the hotel’s favorable location.
The staff at OYO Hotel Rafay are frequently commended for their politeness, kindness and readiness to assist. Guests felt welcomed by the courteous reception team with particular praise for standout members like Zain, who significantly contributed to positive guest experiences. Despite some occasional absences at the front desk, the general perception of the staff remains very positive.
Regarding amenities, the hotel offers reliable free WiFi, which is noted positively by guests. The easy access to a good and consistently available internet connection, along with smart TVs, enhances the in-room experience, although there are occasional mentions of slow speeds and intermittent connectivity.
Beds at the hotel draw a mixture of feedback with many guests finding them exceptionally comfortable and cozy. Phrases like "comfy bed" and "extremely comfortable" are recurrent in reviews. However, there are some concerns about the positioning of the beds and occasional issues with bed linens and mattress comfort.
Overall, OYO Hotel Rafay stands out for its prime location, friendly staff and comfortable amenities. While improvements in cleanliness and minor maintenance issues are needed, the hotel's strengths make it an attractive option for travelers visiting Blackburn.
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