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Summary of reviewsElmhurst Hotel is well-regarded for its prime location, catering to a wide array of guests. Conveniently positioned off the M4 and close to Reading’s city center, the hotel provides excellent connectivity and ease of access for those visiting the University of Reading, local amenities and city events. The tranquil and safe neighborhood, coupled with ample on-site parking, significantly enhances the guest experience.
Breakfast at Elmhurst Hotel is often praised for its delicious, freshly cooked meals served by friendly staff. Guests rave about the value for money, particularly enjoying a full English breakfast. While there are some minor suggestions for improvement, the breakfast generally exceeds expectations in terms of variety and quality.
The rooms are functional and equipped with necessary amenities with many guests noting the cleanliness and friendly atmosphere. Daily housekeeping is frequently mentioned positively. However, the decor and furnishings are considered dated and there are recurring issues with maintenance, such as broken fixtures and noise disruptions. Despite this, the rooms serve their purpose for budget-conscious travelers.
Cleanliness receives mixed reviews with some guests finding their rooms adequately clean while others noted areas needing improvement. Certain common areas and bathrooms were reported as outdated and not thoroughly maintained, pointing to inconsistencies in hygiene standards.
The staff at Elmhurst Hotel consistently receive high praise for their friendliness, professionalism and helpfulness. Guests often highlight the excellent hospitality and the staff’s willingness to accommodate individual needs, greatly contributing to the positive atmosphere of the hotel.
WiFi at the hotel receives varied feedback. Many guests appreciate the good connectivity and free service, which enhances their stay. However, some guests encountered issues with speed and stability, indicating room for improvement in the hotel's internet services.
Parking is another strong point for Elmhurst Hotel with guests frequently highlighting the spacious, easily accessible and free parking options. The ample, safe parking facilities add significant value for car travelers.
The beds receive a mix of reviews, but many guests find them comfortable and clean. There are positive remarks on the comfort of mattresses and cleanliness of bedding, though some guests reported issues with thin pillows, uncomfortable mattresses and occasional unclean bedding.
As a three-star hotel, Elmhurst provides excellent value for money, especially for budget travelers. While the interior and fittings are in need of an upgrade, the hotel's affordability, combined with its friendly staff and essential amenities, make it a practical choice for those prioritizing cost over luxury. Despite its shortcomings in decor and maintenance, Elmhurst Hotel is noted for meeting the basic needs of guests, offering a pleasant and accessible stay.
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