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Summary of reviewsThe Crown Hotel boasts a central location that guests find highly convenient, especially for visits to Alton Towers and proximity to Longton Station and local shops. Its accessibility is heightened by being near a Tesco Extra and both train and bus stations, alongside offering free on-site parking, making transportation straightforward for visitors. Though the surrounding area might appear rough and the hotel is close to train tracks, the comfortable and clean beds ensure a satisfactory experience for those seeking budget accommodation.
Some aspects of the rooms at The Crown Hotel are positively noted, including their cleanliness and essential amenities with certain rooms featuring charming, older decor. Nonetheless, there are significant concerns regarding room conditions. Guests have reported issues like poor ventilation, excessive heat, cramped spaces, unpleasant smells, unreliable hot water and broken amenities. These issues suggest a substantial need for updates and maintenance to improve the overall guest experience.
Cleanliness and maintenance issues extend beyond the rooms. While bedding is consistently clean, other areas of the hotel, including bathrooms, sinks and walls, require better upkeep. Some guests also found the hotel environment deteriorated by the presence of unsavory characters and unpleasant odors, such as beer. Despite these challenges, visitors noted the temperature of the water, albeit without a clear consensus on whether it was a positive or negative aspect. Overall, the convenience of the location and the basic comforts of the rooms are overshadowed by the need for significant improvements in cleanliness and maintenance.
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