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Summary of reviewsCrystal Hotel & Savour enjoys an enviable location that facilitates easy exploration of Cambridge and the surrounding areas. Nestled close to the city center, it offers the convenience of a short walk to major attractions, restaurants and shops. Its proximity to the train station and bus routes enhances its appeal, providing excellent connectivity for both leisure and business travelers. Guests particularly value the convenience of visiting local amenities such as Addenbrookes Hospital and various entertainment complexes nearby.
The breakfast service at Crystal Hotel & Savour receives mixed reviews but generally leans towards the positive. Guests typically appreciate the hearty and reasonably priced continental breakfast offered in a nicely furnished room with garden views. For those willing to pay a bit more, the cooked breakfast is praised for its variety and value. Despite some critiques on timing, portion sizes and occasional service lapses, the breakfast experience remains a notable part of the hotel's charm.
The in-house dining, especially the authentic Chinese cuisine, garners rave reviews. The restaurant is celebrated for its delicious, freshly prepared dishes and the kindness of its staff. Although there are sporadic issues with meal timing and the spiciness of some dishes, the quality and flavor of the food receive consistent accolades. The on-site dining convenience, coupled with nearby food options and grocery stores, contributes significantly to guest satisfaction.
Rooms at Crystal Hotel & Savour offer a mix of experiences. Positively, many guests find the rooms comfortable, cozy and notably clean with fresh linens. However, some rooms are highlighted as small and in need of modern updates. Issues such as dim lighting, outdated decor and inadequate ventilation are frequent points of feedback. Despite these shortcomings, the overall comfort and cleanliness, combined with the friendliness and professionalism of the staff, often leave guests with a pleasant impression.
Cleanliness across the hotel is generally well-regarded with many guests noting the tidiness of both rooms and common areas. Some isolated issues such as dusty rooms and the need for better maintenance in specific areas are mentioned, but the overall sentiment regarding hygiene remains positive.
The staff at Crystal Hotel & Savour receive widespread acclaim for their friendly, helpful and accommodating nature. The hotel's personnel, particularly the reception staff, are often praised for their professionalism, efficiency and warm hospitality, making a noticeable difference in guest experiences.
Wi-Fi at the hotel has mixed reviews with positive comments on speed and functionality when it works well. However, connectivity issues such as weak signals and inconsistency, especially in certain rooms or during nighttime, suggest that there is room for improvement in the hotel's internet services.
Parking is frequently lauded for its convenience and security. The hotel offers ample and well-maintained parking options, including free, indoor and off-road parking. Guests appreciate the safety features and the ease of parking, making it a standout feature of the hotel.
Family-friendly services and facilities are a highlight with spacious family rooms and attentive staff catering well to the needs of families. Guests consistently praise the hotel for providing a comfortable and welcoming atmosphere for family stays.
The comfort of the beds receives mixed feedback with many guests finding them cozy and conducive to a good night's sleep, while others note issues with bed size and mattress quality. Despite these varied experiences, cleanliness and overall comfort are generally well-regarded.
Overall, Crystal Hotel & Savour offers good value for money in a city known for its high expenses, making it a practical choice for many travelers. Its strategic location, friendly staff and the various amenities contribute positively to the guest experience, although there are areas in need of improvement, particularly regarding room updates and Wi-Fi reliability.
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