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Summary of reviewsSorrento Hotel & Restaurant holds a strong reputation for its strategic location and overall hospitality. The hotel provides a quiet and convenient base for exploring Cambridge with easy access to key areas like the city center, Addenbrooke’s Hospital and the train station. The regular bus service right outside the hotel, ample free parking and the nearby pub and restaurants add to its appeal.
The breakfast experience at Sorrento Hotel & Restaurant is frequently lauded for its variety and quality. Guests are delighted with the excellent selection, including both hot and continental options with highlights being the Full English breakfasts, freshly cooked eggs and unique items like breakfast pizza. The attentive staff enhance the breakfast experience, ensuring a hearty and satisfying start to the day.
For dinner, the on-site Italian restaurant receives high praise for its authentic and delicious menu. Dishes such as pizzas, squid ink spaghetti and tagliatelle with porcini mushrooms stand out. The welcoming ambiance and efficient service further elevate the dining experience, making it a significant highlight of guests' stays.
The rooms are commended for their cleanliness, comfort and spaciousness with many guests appreciating the modern decor and amenities. Housekeeping maintains a high standard, ensuring spotless rooms and well-kept communal areas. However, a few guests experienced minor issues such as noise or insufficient air conditioning.
The exceptional service provided by the staff is a standout feature with guests frequently noting their friendliness, helpfulness and professionalism. The welcoming atmosphere, fostered by the courteous team and the Italian family managing the hotel, significantly enhances the overall guest experience.
While the wifi connectivity could use improvement, the parking facilities are highly praised for being ample, secure and convenient. The family-friendly environment with provisions for children and the personal touch of the managing family, adds to the hotel's charm.
Beds at the Sorrento Hotel & Restaurant are generally described as very comfortable, contributing to a restful sleep, although a few guests mentioned issues with mattress quality.
Overall, the Sorrento Hotel & Restaurant offers a reliable and enjoyable stay, often exceeding the typical expectations for a three-star establishment. It is praised for its good value for money, clean and comfortable accommodations, excellent dining options and exceptional service, making it a recommended choice for visitors to Cambridge.
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