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Summary of reviewsThe Courtyard by Marriott Stoke on Trent Staffordshire garners overwhelmingly positive reviews from guests across various categories, making it a highly recommended option for travelers. Its prime location near Keele University is a significant draw, particularly for those visiting for university-related events. The hotel's serene and semi-rural setting offers a peaceful environment, facilitating relaxation and restfulness. The proximity to main roads and public transport ensures easy travel to nearby areas and the free, straightforward parking is a noted convenience.
The breakfast buffet is commended for its vast and varied selection, catering to different dietary needs, including gluten-free options. Guests consistently describe the food as fresh and tasty with a friendly and helpful service contributing to a pleasant dining experience. While dinner experiences are mixed with some noting issues like overpricing and slow service, many guests still find the evening meals excellent and well-prepared with a commendable staff effort.
Accommodation quality is a standout feature with rooms being praised for their cleanliness, spaciousness, modern decor and comfort. Guests appreciate the large, comfortable beds, well-equipped bathrooms and additional amenities such as air conditioning and large TVs. Though minor issues like occasional cleanliness oversights and noise due to poor soundproofing have been reported, the overall impression of the rooms remains highly positive.
Cleanliness across the hotel is frequently highlighted with guests noting spotless conditions and a modern layout that enhances the stay. Despite some isolated cleanliness issues, the hotel maintains a high standard overall.
The staff receive high marks for their friendliness, attentiveness and professionalism, significantly contributing to the positive atmosphere of the hotel. Specific mentions of exceptional service from individuals at reception and in the restaurant underscore the hospitality extended by the hotel team.
WiFi connectivity is generally reliable and fast, though some guests have reported variable experiences, including slow and patchy connections in certain areas. The gym, despite its small size, is well-equipped and 24-hour accessible, meeting guests' fitness needs effectively.
Parking facilities are extensive and convenient, complete with electric vehicle charging stations, adding to the practical benefits for guests. However, the £3 daily parking fee is seen as a downside by some.
For families, the hotel offers spacious and clean rooms, accommodating staff and a family-friendly environment, making it ideal for family visits and events. The comfort-focused details, such as provided birthday cakes, enhance the family experience.
Overall, the Courtyard by Marriott Stoke on Trent Staffordshire stands out for its comfortable accommodations, serene location, excellent breakfast, friendly staff and practical amenities, making it a top choice for visitors to the Keele area.
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