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Summary of reviewsThe Old Gate Inn by Innkeeper's Collection receives consistently positive reviews, making it a favored choice for visitors to Canterbury due to its prime location, clean and spacious rooms and high-quality dining experiences. Situated conveniently near a Park and Ride facility and main roads like the A2, the hotel offers easy access to the city center, the Kent region and early ferry crossings from Dover. Guests appreciated the ample parking options and the hotel's proximity to local event venues and landmarks.
The breakfast experience is highly praised for its quality and taste, particularly the freshly cooked Full English breakfast and the variety of menu options, including both cooked and vegetarian choices. Though some guests mentioned slow service and portion sizes, overall, the breakfast is seen as excellent and satisfying. Similarly, dinner receives commendations for its delicious traditional British cuisine with standout mentions of the best Sunday roast along with the cozy pub-style setting and attentive staff.
Rooms at The Old Gate Inn are highlighted for their cleanliness, spaciousness and comfort. Guests noted the traditional English decor, modern amenities and excellent housekeeping. While some minor maintenance issues were reported, the general consensus is that the rooms provide a cozy and welcoming atmosphere. The family rooms, in particular, are recognized for their generous size and comfort. Cleanliness is a standout feature across the board with consistent praise for the spotless environment maintained by the diligent housekeeping staff.
The hotel's staff consistently receive high marks for their friendliness, helpfulness and attentiveness, contributing significantly to the positive guest experience. Reviewers frequently mention the warm welcoming and courteous service provided with particular commendations for the responsive and supportive managers.
While the WiFi service has mixed reviews with some guests experiencing spotty and weak signals, others report good connectivity, particularly in family rooms and common areas. The parking facilities are highly appreciated, offering plenty of free on-site parking space, adding to the convenience for guests.
The inn's family-friendly atmosphere is also a major draw with spacious and comfortable family rooms, helpful staff and a welcoming environment making it a highly recommended option for families. The comfortable beds contribute to a good night’s sleep, although opinions on mattress firmness varied.
As a solid three-star establishment, The Old Gate Inn provides good value for money with its traditional charm and characterful setting. Despite minor drawbacks such as limited food options and occasional noise, the overall experience at The Old Gate Inn is positive, appealing to travelers seeking a cozy and authentic stay in Canterbury.
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