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Summary of reviewsThe Hayah Diamond Hotel is highly favored for its prime location, especially its close proximity to the renowned Al-Masjid an-Nabawi, making it a convenient choice for worshippers. Guests appreciate the brief 5 to 10-minute walk to the Prophet’s Mosque, along with easy access to the Quba Walkway and nearby cafes, restaurants and shops. Despite occasional comments about small room sizes and limited parking, the strategic placement of the hotel is one of its most celebrated features, enhancing its appeal alongside competitive pricing.
The hotel’s rooms are generally regarded for their cleanliness with some guests mentioning the inclusion of amenities like kettles and free private parking. The rooms maintain a tidy and neat environment thanks to daily housekeeping efforts. However, there are mixed reviews about the room size and maintenance. Many guests found the rooms to be small and beds uncomfortable with issues like old furniture, non-functional TVs and poor sound insulation being noted. Although the bathrooms are mostly clean, some reviews pointed out the need for better ventilation and maintenance.
The staff at Hayah Diamond Hotel receive mixed reviews with many guests noting their friendliness, respectfulness and efficient check-in and check-out processes. Specific praise was given to certain staff members for their cheerful and courteous demeanor. On the flip side, some guests experienced rude and unhelpful interactions, particularly at the reception, highlighting a need for improved training and consistency in customer service.
Parking at the hotel is another mixed aspect, offering free parking for cars and SUVs with a small basement parking lot available. However, the limited number of spaces, narrow parking areas and frequently full parking garage pose challenges, especially for larger vehicles and during peak times.
In summary, the Hayah Diamond Hotel is a clean, affordable option with a prime location near Al-Masjid an-Nabawi, making it an attractive choice for travelers prioritizing proximity to the holy site. Although room and staff service quality vary, the overall experience remains positive for many guests, making it a practical and appealing option.
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