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Summary of reviewsRoaa Al Andalus Hotel enjoys strong acclaim for its prime location in Medina, offering guests exceptional proximity to the Prophet's Mosque. Positioned just a few minutes' walk from various gates, including gate 303, the hotel's location is frequently described as superb, perfect and incredibly close, allowing guests to attend prayers conveniently. The availability of nearby restaurants, shops and grocery stores also enhances the appeal of its location, giving visitors a pleasant and convenient stay.
However, the breakfast experience at the hotel is notably negative. Many guests reported the absence of breakfast service and those who did receive breakfast found it to be of poor quality with limited options. Issues such as uncooperative staff and inadequate arrangements in the dining area further diminished the breakfast experience.
The rooms at Roaa Al Andalus Hotel offer a mixed bag of experiences. Some guests appreciated the clean and comfortable environment along with breathtaking views of the holy mosque. However, there were numerous concerns about overall maintenance, cleanliness and outdated amenities. Reports of dirty washrooms, stained carpets, leaky fixtures and even bedbugs negatively impacted the stay for many. Despite these issues, the good room size and proximity to the mosque were seen as redeeming features.
Cleanliness standards at the hotel have been a major point of concern. Reviews frequently highlight unclean washrooms, dusty rooms and poorly maintained facilities. Dirty carpets and furniture further detract from the overall cleanliness, indicating a significant need for better housekeeping practices and maintenance.
Concerning staff performance, while many guests found certain staff members friendly and cooperative, including standout individuals like Hamed Al-Juhani and Ibrahim Al Juhani, there were notable criticisms. Some guests encountered rude or unapproachable staff, long check-in waits and inefficient handling of reservations, pointing towards a need for more trained personnel and better customer service practices.
The WiFi service at the hotel left much to be desired with multiple guests reporting it as slow, unreliable or entirely non-functional. The limited accessibility created significant inconvenience for those staying at the hotel.
For families, while some guests found the room sizes adequate for larger groups, others reported difficulties, particularly with non-adjacent room allocations that made it challenging for families with young children. Combining these issues with the need for more family-oriented amenities could enhance the family experience.
Beds and mattresses at the hotel drew significant criticism as well. Many guests reported discomfort due to damaged springs, small and worn-out mattresses and cleanliness issues, including dirty bedsheets and instances of bloodstains. The comfort and hygiene of the beds require substantial improvement.
Overall, as a three-star hotel, Roaa Al Andalus Hotel is appreciated for being reasonably priced and offering good proximity to the mosque. However, cleanliness issues, outdated facilities and inconsistent service detract from the experience. Managing expectations regarding cleanliness and service quality is crucial for potential guests seeking budget-friendly accommodation.
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